Help

Instructions for participating in our auctions appear below.

Register for a Password and ID

Before you participate in an auction at Fitzgeralds, you must register by completing our members information form. We will send via email your ID and Password as soon as these details have been completed. Keep your user ID and password in a safe place. You will need to login to the site to bid. If you do forget your password, you can apply to have a reminder sent to the email address that you used to register.

Select a Wine to Bid on

Auction Browse

Select "Browse Auctions" from the menu. You will see a list of up-coming auctions. Select "view lots" for the auction you wish to browse. Alternatively you can select an auction from the drop down list at the top of the page. This will list all lots that will be tendered at that particular auction.

Auction Search

If you want to search for a particular item, type a term or phrase into our search engine and click "search". If you want to look at current wine you will need to click on the current auction otherwise you will be confused by previous lots that have already been auctioned and sold. Please specify how many lots you would like displayed on each page.

Add selected items to your bid list

As you identify items that you would like to bid on add them to your bid list by clicking on the checkmark at the end of each item. This will add the item to your bid list. ou can access your bid list at anytime, bid on individual items or remove them. You will have an opportunity to check your bids for accuracy and completeness before they are processed.

Placing a Bid

Logging In

To bid on an auction item, you will need to log in. Enter your username and password into the text boxes. If you have forgotten your password you can have it sent to the email address you registered under.

The amount of the current highest bid per bottle will be displayed in the Current Bid text box of each item. Beside this enter the dollar value you wish to place for that particular wine or product (15% plus gst Buyers Premium will be added to your bid price when invoiced). The minimum bid quantity and the total number of items available will be shown to guide you. The bids are per bottle unless otherwise stated.

Autobid

The AutoBid feature allows you to register the maximum bid you are prepared to make on an item and will automatically adjust your bid to the next winning bid amount when you have been outbid by another member. The amount of your maximum bid will remain undisclosed. You can increase your maximum bid at any time by returning to the "myBids" section. You cannot decrease a maximum bid once it has been placed. Note: If your bid is below the reserve it will go straight to the reserve price, if it is higher than the reserve it will stop there, then increase by $1 if you are outbid until it reaches your autobid.

Once you have entered a bid for all wines you wish to bid for, click on the "place bids" link at the bottom of the list. Your bids will be recorded. You will receive confirmation of your leading bid on the screen, unless there is an error with your bid or another bidder's autobid has outbid you.

My Bids

You may keep track of items you have bid on by using the My Bids service. This area of the site shows all leading and trailing bids you have placed. Alternatively, you can watch the bidding activity on a particular item.

Outbid Notification

If you elected to receive outbid notices via email, you will be notified when you are outbid, or when your bid is the winning bid on close. If you are not sure if this feature was selected, it can be checked by updating your registration information (for global notification). Alternatively, you can check the list of bids you placed on your myBids page (where you can select notification for selected wines only).

Bid History

Post auction you can check your success under "MY Bids" and click on "Bid History". You will also be notified by email in the next few days after the auction has closed.

Freight

Courier costs as follows are for a carton whether it has 6 bottles or 12. Auckland $6, North Island $10, South Island $15.

Payment

Payment can be made by Direct Credit, Mastercard, Visa or Eftpos (if collecting).

Help bidding

If you need help bidding, or make an error, please direct all inquiries to frances@fitzgeraldwine.co.nz or call Frances on 021 942 727